accepts returns and exchanges on full priced merchandise, excluding reeds, mouthpieces, harmonicas, recorders and any other merchandise that is placed in someone's mouth, and earplugs, due to sanitary reasons.  Print Music, Software and DVDs can be exchanged, but not returned due to copyright laws.  Returns and exchanges must include the original packaging in its original condition and without postal labels. Damages to or omission of this box from your return/exchange will result in a 15% re-stocking fee. Returns must be received within thirty (30) days of receipt.


  • All shipping charges are non-refundable
  • reserves the right to refuse a refund or exchange if merchandise received is not in its original condition or outside the fourteen (14) day return period
  • Contact Customer Service for availability of desired exchange item(s)
  • Returns on special orders are not accepted.
  • Ship your return or exchange through an insured trackable carrier, as cannot be responsible for lost or damaged packages
  • An email notification will be sent to you once your package has been received by
  • Refunds will be issued to the original form of payment within five (5) business days of receipt of your return (please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from
Please send your return or exchange to:
Beacock Music and Education Center
1420 SE 163rd Ave
Vancouver, WA 98683